Your Information Protection Is Our Commitment

About the eck33 Privacy Policy

eck33 is a safe and reliable online sports betting and casino platform serving users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This privacy policy ("Policy") describes what information eck33 collects, why it is collected, how it is used, and how your information is kept secure.

By using our website or registering an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

What Information We Collect

We collect the following types of information to improve your experience on the eck33 platform and to provide secure services:

1.1 Information You Provide Directly

When you create an account or use our services on the platform, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Postal address and national ID details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Login credentials (username and encrypted password)

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Traffic source and pages visited
• Session duration and activity logs
• Information collected through cookies and similar tracking technologies

1.3 Transaction Information

We retain records of all financial activity on your account, including:

• Deposit and withdrawal history
• Betting and gaming activity records
• History of bonuses and promotional benefits received
• Account balance and transaction details

Purpose of Information Use

eck33 uses collected information only for lawful and specific purposes. We process your information for the following reasons:

2.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposits, withdrawals, and financial transactions
• To provide betting, gaming, and other platform services
• To ensure a personalised gaming experience

2.2 Security and Fraud Prevention

• To detect unauthorised account access and fraud
• To take necessary steps to prevent money laundering
• To complete age verification and prevent access by minors (under 21)
• To strengthen the overall security of the platform

2.3 Customer Service and Communication

• To provide support via live chat or email
• To send important notifications related to your account
• To inform you about promotional offers and updates (if you have given your consent)

2.4 Legal Compliance

We are required to retain and process certain information to comply with applicable laws and regulations. This includes retaining financial records, providing tax-related information, and supplying information at the request of regulatory authorities.

Information Sharing and Disclosure

eck33 does not sell or rent your personal information to any third party. However, in specific circumstances we may share your information with the following parties:

3.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and game software suppliers. These partners are contractually bound to maintain the same level of privacy standards as we do.

3.2 Disclosure for Legal Reasons

We may disclose your information when:

• A valid order is received from a court or government authority
• Compliance with applicable laws and regulations is required
• Cooperation with relevant authorities is required to investigate fraud or criminal activity
• It is necessary to protect the rights and safety of us or other users

3.3 Business Transfers

If eck33 or any part of it is merged, acquired, or restructured, your information may be transferred to the new owner. In the event of such a change, we will notify you in a timely manner and update this Policy.

Information Security Measures

eck33 has adopted industry-standard technical and organisational measures to ensure the security of your personal and financial information.

4.1 Technical Security

• SSL/TLS Encryption: All data transmission on our platform is protected by SSL encryption, which keeps information unreadable between your browser and our servers.
• Data Encryption: All sensitive information stored is kept in an encrypted state.
• Firewall and Anti-Intrusion Systems: Advanced technology is used to prevent unauthorised access.
• Secure Payment Gateway: Secure connections with bKash, Nagad, Rocket, and Upay are maintained.

4.2 Organisational Security

• Only authorised staff have access to your personal information
• All staff are bound by confidentiality agreements and receive regular training
• Data access logs are monitored regularly
• Security measures are regularly audited and updated

Cookies Policy

Cookies and similar technologies are used on the eck33 website. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions, security verification, and so on.
• Performance Cookies: For analysing site performance and user behaviour (anonymised data).
• Preference Cookies: To remember your language preference, display settings, and so on.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent some important features of the platform from working correctly.

Data Retention Period

eck33 retains your information only for as long as necessary. We consider the following factors when determining the retention period:

• While Your Account Is Active: All personal and transaction information is retained for as long as your account remains active.
• After Account Closure: Due to legal obligations, certain information (particularly financial records) may be retained for a defined period even after account closure.
• Dispute Resolution: If any legal or financial dispute is ongoing, the relevant information is retained until the matter is resolved.
• Withdrawal of Marketing Consent: If you withdraw your consent to marketing communications, use of your information for that purpose is stopped immediately.

Your Rights

As a user of eck33, you have the following rights over your personal information:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We are committed to responding to your request within a set timeframe.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Some information can be updated directly through your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, retaining some information may be necessary for us due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications or profiling. In such cases we will respect your wishes immediately.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team — via 24/7 live chat or by email at: [email protected]

Protection of Minors

The eck33 platform is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. We enforce this policy through an age verification process during account registration.

If we are informed that we hold information about a minor, we will immediately delete that information and close the associated account. If you become aware of this, please contact us at [email protected].

Changes to the Policy

eck33 reserves the right to update or change this privacy policy at any time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, we will send a notification to your registered email.
• Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.

You are advised to visit this page regularly to stay informed about any changes to the policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Live Chat: 24/7 Bangla & English support — available from any page on the platform
• Email: [email protected]

Our privacy team will review your request and respond as soon as possible. We take our users' privacy concerns very seriously and handle every request with respect.